Terms of Service
OVERVIEW AND INTRODUCTION
This website is operated by the Swedish company Odeur Clothing AB, reg. no. 556755-1980 (“Concepts d'Odeur”, "We", "Us", "Our"). Concepts d'Odeur offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced to on our site and/or available by hyperlink, including our Privacy Policy.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.
GENERAL DISCLAIMER AND CONDITIONS
Part of the services mediated through the site are maintained by outside organizations. In situations where Concepts d'Odeur acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Concepts d'Odeur cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Concepts d'Odeur cannot guarantee problem-free, uninterrupted, and secure access to the site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ORDER PLACEMENT
We strive to make your order journey as easy-to-follow and nice as possible. Before you place an order, you will be given the opportunity to review your selection of items, the prices for individual items as well as the total order, and the information you have provided.
Please note that the items in your shopping bag may be purchased by other clients until your order has been fully processed and accepted by Concepts d'Odeur. In other words, placing an item in the shopping bag does not make the item reserved. Please also note that prolonged inactivity might cause the selection of products to get lost.
If you have any problem with placing an order on conceptsdodeur.com, please feel free to contact us via e-mail at customerservice@conceptsdodeur.com.
ORDER CONFIRMATION
When you have submitted an order on our site, we will send you an automated order confirmation via email to confirm that we have received your order. Upon order receival, we will review the order, control the availability of ordered items, and make them ready for shipment as relevant. Please note that the order confirmation e-mail is an acknowledgement of receiving your order, but it is not a full acceptance of that same order.
ORDER ACCEPTANCE AND SHIPPING CONFIRMATION
All orders placed on our site are subject to our acceptance. We may, at our discretion, choose to not accept your order for any reason without any liability to you. Non-acceptance of an order may, for example, occur as a result from one of the following situations:
—Suspicion of fraudulent activity
—The ordered product is out of stock
—Inability to obtain authorization of payment
—An error within the product information, including price or promotion. In such cases, we will notify you by e-mail. If we are unable to contact you, your order will be automatically cancelled.
If an order is not accepted but we already have received payment for it, we will refund the amount to you.
If the order is accepted and processed, a shipping confirmation e-mail will be sent to you containing detailed ordered information. The shipping confirmation is our acceptance of your order. Please note that we may cancel the order even if it has been accepted under the condition that you realize or should have realized that the price information was incorrect.
ACCURACY AND COMPLETENESS OF INFORMATION
Whilst we always try to keep our site fully up-to-date, it may contain certain historical information.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. However, we cannot guarantee that your computer monitor's display of any color will be accurate, and cannot be held responsible for any such discrepancy.
We do not guarantee that all items included in our webshop are in stock at the time of your order. In the event that an item is unavailable, we will strive to contact you as soon as possible by phone or by e-mail.
We cannot promise that the content of our site is free of inaccuracies or typographical errors at all times.
We may, at any time, amend the content of the site. Although we strive to display the correct texts, images and pricing on the site, errors may occur. If you have been charged the wrong amount in the webshop, we ask you to please inform us of this, to enable us to give you the option of placing a new order with the correct price or cancelling your order.
PRICING
The prices on the Website are shown in Euro (EUR). The prices and delivery costs shown on the Website include VAT. Customers outside the EU: Please note, additional taxes and custom fees may be payable when you receive your order, depending on where you are shopping from. For customers in the UK, please note that products not produced within the EU will be subject to custom duties due to Brexit. Such costs does not derive from Concepts d'Odeur.
The prices and delivery costs shown on the Website may vary from time to time and we are not bound by the price until we have accepted the order by sending the shipping confirmation to you.
We are unable to offer price adjustments/price matching.
Please note that the delivery costs are not included in the prices for the goods. The delivery costs are shown in connection with the shipping methods at the checkout stage.
PAYMENTS
Our payment provider is Shopify Payments, a payment service provided by Shopify International Ltd.
We accept the following payment methods:
—Credit cards: Visa, Mastercard, Maestro
—Klarna (Europe only)
—Google Pay, Apple Pay, Shop Pay (not applicable in some locations)
When paying with a credit card, the purchase amount is reserved once you receive the order confirmation and is debited once we have accepted your order by sending you the shipping confirmation. Payments are made in EUR for all shipments.
Please note that if you choose to pay by invoice or installments, additional fees may be applicable. If this is the case, the additional fees will be stated at checkout.
If you wish to cancel your order, please contact us and we will issue a refund or cancel your invoice. Please note that we are unable to cancel an order once it has left our studio or warehouse.
We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
WITHDRAWAL
You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to us within 14 days of the date on which you have received the product. The notice may be sent in different ways, preferably by sending an email to customerservice@conceptsdodeur.com.
Please note that you of course do not need to use the special forms but may send us a letter or an e-mail to the above-referenced mailing and email addresses including information that you will withdraw or exchange your purchase. If you send us an e-mail we will send you a confirmation upon receiving your notice. Please always refer to your order number in your communication with us. You may wish to keep a copy of your cancellation notification for your own records.
REFUND RELATING TO THE RIGHT OF WITHDRAWAL
If you choose to withdraw your purchase in accordance with the terms set above, we will issue a refund of the amount paid to us.
We will issue the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that we have received the product/s from you or if we have obtained proof that the products have been sent back to us. The refund is made using the same payment method you used at the purchase if you do not explicitly accept another method. You will never be charged extra if another payment method is used.
If you have chosen invoice via Klarna as your payment method and wish to withdraw only a part of an order, please contact Klarna and they will put your invoice on hold. Once your withdrawal is accepted by us, a new invoice will be sent to you with the products you wish to keep. If you paid the invoice prior to your withdrawal, the amount relating to your withdrawal will be refunded.
OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
We may also — in the future — offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
IMMATERIAL RIGHTS/COPYRIGHT
Copyright in the documents provided in this Website (including, without limitation, the trademarks of Concepts d'Odeur, logos, graphics, text, photos, designs, icons, images, data and software) are owned by or licensed to Concepts d'Odeur and our affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material, and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Concepts d'Odeur. You may not modify the material in any way, without the prior written permission from us. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Concepts d'Odeur, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Concepts d'Odeur and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sweden.
CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at customerservice@conceptsdodeur.com.